Delete your Forsja account

Forsja (app id app.forsja.mobile) is developed and operated by Aevantos. This page explains how to delete your Forsja account, what that removes, and what is kept. It sits alongside our Privacy Policy.

Delete it in the app

1. Open the Forsja app and sign in.
2. Go to More, then Settings, then Delete account.
3. Read what closing the account will do, enter your password to confirm, and confirm.

The same option is under Settings on forsja.com. It does not need an authenticator app to be set up first.

Or ask us by email

Write to info@aevantos.com from the address on the account, saying you want it deleted. We will confirm that the request comes from the account holder before acting on it. Use this route if you cannot sign in, or if your account signs in through an identity provider and so has no Forsja password to confirm.

What is deleted

• Your user record: your name, work email and recovery email.
• Your password hash and your authenticator (TOTP) enrolment.
• Your trusted devices and your recovery codes.
• Your copilot conversations.
• Any pending password-reset records and approval requests you raised.
• Any invitation that was sent to your address, so the address can be invited again later.
• Your sessions end at once, because every request checks that the account still exists.

What is kept

• Your organisation’s audit trail. It is the organisation’s record, so the entries stay. Your name and email are removed from them. The time, the action, the record it touched, the IP address and the browser or device description recorded at that moment are not removed.
• Copilot questions are part of that trail. The text of questions you asked the copilot was written to the audit trail when you asked it, and stays there after your account is deleted. Do not put a person’s name in a copilot question if you do not want it kept.
• Your organisation’s records (ledger, invoices, customers, stock and the rest) belong to your organisation, not to you, and are not deleted when one user leaves.
• Hosting logs. Our hosting provider (Vercel, in its Singapore region) keeps server request logs for its own window. They carry no names or email addresses.
• An anonymous entry saying that a seat was given up, with your role and no name or email, is added to the audit trail.

When deletion is refused, or goes further

• You are the only person in the workspace. Deleting your account then deletes the whole workspace and everything in it. The confirmation says so before you proceed.
• You are the only owner and others use the workspace. Deletion is refused until a second owner is invited on forsja.com, because one person’s request cannot destroy other people’s data.

Questions

Write to info@aevantos.com. Your rights and the grievance route are set out in the Privacy Policy.